Radic8 Australia-TERMS AND CONDITIONS
Please read the Terms and Conditions carefully before ordering any products from Radic8 Air purifier-steriliser When ordering any products from this website you agree to “Radic8 product”, “our” and “we” is Radic8 Australia, a trade name under Lemania Trust) “you” is the customer “the site” is www.radic8.com.au Radic8 Australia The site www.radic8.com.au is owned and operated by
Lemania Trust Pty Ltd. Australian Company Number (ACN) is 79 604 535 385.
Sydney Showroom address: (By appointment only)
Unit 18/14 Polo Ave
Mona Vale, NSW, 2103
All orders are subject to acceptance and availability. Once you have made your selection and your order has been placed, you will receive an email acknowledging the details of your order. This email is not acceptance of your order; it is confirmation that we have received it. Please check that the order details are correct, including the products ordered, delivery method, personal details, and delivery address. If you provide us with an incorrect delivery address you may incur an additional delivery charge if redelivery is required. Unless cancelled by you, the completion of the contract between you and Radic8 Australia will be finalised when we send you a shipping confirmation by email to confirm the
item(s) have been shipped. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item,
or that the item ordered is out of stock. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the site whether or not that merchandise has been sold.
Prices shown on the site are in Australian dollars and are inclusive of GST. All prices and offers remain valid as advertised. The price displayed on the site at the time the order is accepted except in the cases of obvious error or due to a technical issue.
Lemania Trust trading as Radic8 Australia accepts payment by VISA, Master Card and American Express through Westpac Paywaynet payment gateway. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Radic8 Australia, we will not be liable for any delay or non-delivery. The shopping cart offers the Australia Post insurance option calculated on 1.5% of the retail price listed on the shopping cart.
Orders will be shipped next working day. You will be notified when your order ships with an email confirmation including tracking details. If there is a delay of more than 1 working day
in shipping your order, you will be notified by either phone or email. Delivery will occur Monday to Friday. Freight should be by Australia Post unless specified otherwise. Radic8 Australia cannot be held responsible for delays caused by delivery companies otherwise outside our direct control.
CANCELLING AN ORDER NOT ALREADY SHIPPED
To cancel an order not already shipped, call 02 82316500 or email email@example.com with details of your order, including your transaction number and your reason for cancelling. Once an order is shipped restocking fees noted below will apply.
RETURNS WITHIN 14 DAYS & REFUNDS
We are confident that you will be happy with your new Radic8 Air Purifier-Steriliser, however if you decide to make a return, you must call Radic8 on 02 82316500 within 14 days of receiving the item(s) to obtain a return approved (RA #) number. Returns will not be accepted after 14 days of receipt of the order. All item(s) returned incur a 15% restocking fee; in addition to the freight and insurance that will be charged to the customer on all returned orders, please, contact firstname.lastname@example.org with your postcode for an estimate of these charges. Returns must be sent within 7 days of the RA number being
issued, it is your responsibility to keep a record of tracking details for the returned items.
The product must be in a new condition with any and all included accessories in the original packaging. Items returned damaged due to not being packaged correctly in their original packaging will not be accepted for refund. When returning item(s) you must assist us with organising the return of these item(s): this includes signing for item(s) on delivery; relabeling as per our instructions and making item(s) available for collection by our carrier. Failing to assist with any of these processes may result in us rejecting your order cancellation.
Damaged or Faulty Items
When you receive your order inspect packaging for any signs of damage. Notification of a damaged or faulty item on delivery must be reported within 48 hours of your delivery. If you receive a damaged or faulty item we will endeavour to send a replacement as soon as possible (usually the next working day). Photographic proof may be required for damaged item(s) so we can claim insurance from the carrier.
We will require you to label and make available for collection faulty item(s).